Customer Service
Boathousegear.com is managed and serviced by Boathouse Sports. Please direct all your inquiries to the Boathouse Customer Service Team. Boathouse Customer Service is available to handle your inquiries Monday through Friday EST: 8:30AM to 7:00PM, call us Toll Free at 800-875-1883 or email us at orders@boathousegear.com.
Our factory headquarters are located in the City of Philadelphia at:
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Boathouse Sports
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425 E. Hunting Park Avenue
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Philadelphia, PA 19103
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800-875-1883
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Call us at 800-875-1883 and we will be happy to answer any questions regarding order status, products, price quotes, sizing, etc.
Boathouse Sports Terms & Conditions
Shipping Limitations
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Personalized Products
All personalized products (i.e.: Name, Number, Position etc…) are considered final sale. They may not be returned for size exchange or refund. If an error occurred during the ordering process or packaging, please contact a Customer Service Representative at 1-800-875-1883.
Sizing Return/Exchanges
Due to the custom nature of the made to order one-of-a-kind products per your order we do not accept returns for products produced as ordered. Feel free to contact customer service with any questions regarding your order 1-800-875-1883.